Comparison
Jonta vs Jira Service Management
Compare Jonta with Jira Service Management: the client request is the development ticket, the portal is included and pricing is flat, not per agent.
Quick answer
Jira Service Management is Atlassian’s service desk, priced per agent, and it usually runs alongside Jira Software for development work. In Jonta the client’s request and the development ticket are the same record, the client portal is included on every plan, and the price is flat for the whole team.
At a glance
| Capability | Jonta | Jira Service Management |
|---|---|---|
| Client portal | Included on every plan | Included |
| Request and development work in one ticket | Yes, one record | Usually a JSM request linked to a Jira Software issue |
| Sprints, backlog and epics for developers | Included | Needs Jira Software |
| Release notes emailed and published to clients | Included | Not a built-in feature |
| Wiki / knowledge base | Included | Needs Confluence |
| Pricing model | Flat price per workspace | Per agent, per month |
Checked 8 October 2026 from public information. If something here is out of date, tell us and we will correct it.
Where Jira Service Management is strong
- Full ITSM features such as asset and change management
- Deep integration with the rest of the Atlassian suite
- Free for up to 3 agents
Why teams move to Jonta
- Developers work in Jira Software while support works in JSM
- Paying per agent for everyone who answers clients
- Release notes and client updates are written by hand
Pricing
Jira Service Management Standard is $20 per agent per month and Premium $51.42 (Atlassian pricing page). Jonta is £0 for up to 5 users, £80 a month flat for up to 50 users, or £864 a year. Prices exclude VAT.
What the Atlassian stack costs compared with Jonta
A typical client-facing team on Atlassian pays for Jira, Confluence, Jira Service Management and a status page, each priced separately. Monthly list prices, Standard plans.
| Team | Jira + Confluence + JSM + Statuspage | Jonta | Atlassian costs |
|---|---|---|---|
| 20 people5 handling support | $415.20about £313 | £80Pro, flat | 3.9× as much |
| 50 people10 handling support | $1,014.50about £765 | £80Pro, flat | 9.6× as much |
Atlassian figures: Jira Standard $7.91 and Confluence Standard $6.40 per user, JSM Standard $20 per agent, Statuspage Hobby $29 or Startup $99 per month. Converted at $1 = £0.7537 (7 October 2026). Prices checked 8 October 2026; see our comparison sources. Atlassian’s free plans cover teams of up to 10 users, so for very small teams the saving is smaller. Prices exclude VAT.
Questions
Is Jonta cheaper than Jira Service Management?
Jira Service Management Standard is $20 per agent per month and Premium $51.42 (Atlassian pricing page). Jonta is free for up to 5 users and £80 a month flat for up to 50 users, with every feature included. For most teams over about 15 people Jonta costs less, and the gap grows as the team grows.
Can we move from Jira Service Management to Jonta?
Yes. Jira and Confluence imports are free on every plan and keep ticket numbers, comments, attachments, authors and timestamps.
Try every feature free for up to 5 users.