Comparison
Jonta vs Zendesk
Zendesk is a customer-service helpdesk. Jonta puts support tickets and development work in one record, with sprints, GitHub, releases and incidents.
Quick answer
Zendesk is a customer-service platform for large support teams, priced per agent. When the support request needs a developer, teams usually copy it into Jira or another tracker. In Jonta the client request is the development ticket, with sprints, GitHub links, deployments, release notes and incidents in the same place.
At a glance
| Capability | Jonta | Zendesk |
|---|---|---|
| Client portal and ticketing | Included | Included |
| Sprints, backlog and epics | Included | Needs a separate development tool |
| GitHub commits, PRs and deployments on the ticket | Included | Needs a separate development tool |
| Release notes for clients | Included | Not a built-in feature |
| Phone, live chat and social channels | Not included | Included (plan dependent) |
| Pricing model | Flat price per workspace | Per agent, per month |
Checked 8 October 2026 from public information. If something here is out of date, tell us and we will correct it.
Where Zendesk is strong
- Omnichannel support: email, chat, voice and social messaging
- Built for large customer-service teams
- Extensive automation and AI agents
Why teams move to Jonta
- Support and development in two tools, copied by hand
- Paying per agent for developers who only need to see the ticket
Pricing
Zendesk Support Team is $25 per agent per month and Suite Team $69 (monthly billing, zendesk.com). Jonta is £0 for up to 5 users, £80 a month flat for up to 50 users, or £864 a year. Prices exclude VAT.
Questions
Is Jonta cheaper than Zendesk?
Zendesk Support Team is $25 per agent per month and Suite Team $69 (monthly billing, zendesk.com). Jonta is free for up to 5 users and £80 a month flat for up to 50 users, with every feature included. For most teams over about 15 people Jonta costs less, and the gap grows as the team grows.
Can we move from Zendesk to Jonta?
Yes. Tell us what you use today and we will help you plan the move. Free automated imports are available for Jira and Confluence.
Try every feature free for up to 5 users.