Support & client portal
Give clients a secure portal to raise and track requests, while your team works the same ticket through to release. Included on every Jonta plan.
Your requests
New request| Ticket | Request | Status |
|---|---|---|
| NW-142 | Add PO number to the invoice export | Released |
| NW-147 | Driver app: show depot phone number | Scheduled |
| NW-150 | Date picker resets on Safari | Investigating |
NW-147 · Conversation
Ellie GrantCould the depot number show on the delivery screen too?
Priya ShahYes, that’s in this sprint. We’ll post the release notes here when it’s live.
Quick answer
Jonta gives every client a secure portal where they raise, prioritise and track support requests, see releases and follow incident updates. Each request is the same ticket your developers work on, so nothing is copied between a helpdesk and a tracker, and clients only ever see what you share with their company.
No copying between a helpdesk and a development tracker.
Clients raise and track their own requests, and only see what you share.
One stream for staff, with private notes that never reach the client.
Bugs, support requests and internal work are easy to tell apart.
Included on every plan: Free, Pro and Enterprise. See pricing.
No. Client conversations and internal notes are kept separate. Clients only see messages, tickets, releases and incident updates that are made available to their company.
Yes. Clients choose a priority when they raise a request in the portal, and your team can see and manage it on the board.
No. The client portal is included on every Jonta plan, including Free.
Try every feature free for up to 5 users.
Free for up to 5 users
Every feature on every plan. £80 a month for up to 50 users after that, and free migration from Jira and Confluence.