Software agencies

One place to run every client: support, delivery and releases

Jonta gives software agencies a client portal, per-client projects, sprints, GitHub, releases and incidents in one tool, at one flat price for the whole team.

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Client portal · Northwind Logistics

Your requests

New request

Ticket	Request	Status
NW-142	Add PO number to the invoice export	Released
NW-147	Driver app: show depot phone number	Scheduled
NW-150	Date picker resets on Safari	Investigating

NW-147 · Conversation

Ellie GrantCould the depot number show on the delivery screen too?

Priya ShahYes, that’s in this sprint. We’ll post the release notes here when it’s live.

Quick answer

Agencies use Jonta to give each client a secure portal and their own project, with its own numbering, workflow and client-facing columns. Requests become development tickets, commits and deployments link back automatically, and release notes and incident updates go to the client without extra admin.

Without Jonta

Client requests arrive by email and get copied into Jira by hand
Clients can’t see progress without a status call
Every new starter needs licences in three or four tools
Release notes and incident emails are written from scratch

With Jonta

Each client raises and follows requests in their own portal
Per-client projects with their own workflow and numbering
Release notes generated from the tickets you shipped
One flat monthly price as the team grows

The features that matter most

Dedicated client portal

Clients raise and track their own requests, and only see what you share.

Raise and track support requests
Rich descriptions, images and attachments
Clients choose a priority
List and board views
Talk directly with your team
See approved tickets, labels, releases and incident updates
Clients only see information made available to their company

Project-specific configuration

Every client engagement is set up its own way.

Ticket numbering, workflow and board configuration per project
Project team and client-facing columns
Time tracking switched on or off per project

Release notes

Release notes write themselves from the tickets you shipped.

Generated from the tickets in a version or deployment
Mark releases complete
Email summaries to selected contacts
Publish release information in the client portal

Client incident notifications

Clients hear about incidents from you first.

Client users subscribe to client-visible incidents affecting their company
Email updates as the incident progresses

Reporting and audit trails

Progress and accountability in one place.

Burndown, velocity and work breakdowns
Delivery metrics and time-in-stage reporting
Time against estimate by sprint
An audit log you can export to CSV

Try every feature free for up to 5 users.